PooLin customer support

Customer support

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1 Institch

1.1 Where can i find the user interface manual?

Download the Institch interface user manual here

2 Consumables

2.1 Embroidery thread colour charts

Check out our threads colour charts

2.2 Which needles are supplied with the PooLin single-needle embroidery machines? (EOC range)

The PooLin single-needle embroidery machines now come supplied with 130/705 H-E 80/12 needles.

Previously, these machines were supplied with 130/705 H-E 90/14 needles. While the larger 90/14 needles are very durable and perform well on thicker fabrics, they can leave larger needle holes in lighter fabrics, which may affect the overall finish of the embroidery.

The new 80/12 needles offer the best of both worlds. They are strong enough for most embroidery projects while producing cleaner, more refined results on lighter fabrics.

2.3 Can I use industrial embroidery machine needles in my PooLin machine?

No. Home single-needle embroidery machines and industrial multi-needle embroidery machines use different needle systems, even if the needle size (such as 75/11 or 80/12) is the same.

Machine Type	Needle System	Common Sizes	Shank Type
PooLin Single-Needle Embroidery Machine	130/705 H-E (HA×1)	75/11, 80/12, 90/14	Flat shank
Industrial Multi-Needle Embroidery Machine	DB×K5	75/11, 80/12, 90/14	Round shank

3 EOC01

3.1 Where can I download the EOC01 manual ?

Download the EOC01 Quick start manual here (EN, PT, ES, FR, DE, IT, RU, AR)

Download the EOC01 manual here (EN)

3.2 Where can I download the Firmware 'Institch OS'?

You can easily install the latest version through the interface on your machine when you machine is connected with WiFi.

If you would like to download the firmware and install it through USB stick you can download it here:

Download your machines firmware here (select your machine on the left side)

4 EOC02

4.1 Where can I download the EOC02 manual ?

Download the EOC02 Quick start manual here (EN, PT, ES, FR, DE, IT, RU, AR)

Download the EOC02 manual here (EN)

4.2 Where can I download the Firmware 'Institch OS'?

Download your machines firmware here (select your machine on the left side)

5 EOC03

5.1 Where can I download the EOC03 manual ?

Download the EOC03 Quickstart manual here (EN)

Download the EOC03 manual here

5.2 Where can I download the Firmware 'Institch OS'?